How do I book equipment for more than 1 person?

On the Rent Equipment page you can add an equipment package for each member of your group. Click 'Add to Order' and you will be prompted to enter the details and select accessories for the first member of your group. Once you've added that person's details their equipment will be added to 'Your order' on the right of the page.

To add equipment for the next member of your group, simply click 'Add to Order' again and enter their details. Your order can be made up of any combination of equipment packages for skiers, snowboarders and even children.

If you have a particularly large group, you may want to contact us and we'll see if we can work out a special deal for you.

Which package should I choose? Bronze, Silver, Gold or Platinum?

The packages are rated in terms of specification and quality; all packages include boots, bindings and snowboard or skis and poles and include equipment for beginners through to advanced skiers and snowboarders.  The following illustrates our range of packages, each offering models for abilities.

• Bronze – Our lower range of equipment offering our more basic models.  Perfect for those on a budget.
• Silver – Our mid-level range of equipment.  In this package we offer a wider range of models, often last year’s equipment making it great for those wanting a bargain on last year’s skis and boards.
• Gold - Our mid to top range of equipment.  In this package we offer a widespread range of makes and models.  This package is a great for all abilities particularly those skiers or boarders looking to try out a higher quality ski/board, improve their skiing or trying out terrain specific equipment. 
• Platinum – Our highest level of equipment.  Handpicked and tested, this range offers this year’s top makes and models.  The platinum range is perfect for those wanting a high quality ski or board particularly for those skiers/boarders looking to try out terrain specific equipment, offering a huge range the platinum package is great for pushing yourself and your riding both on and off piste.
• Upgrade to BRAND NEW EQUIPMENT!! - If you'd like to try ski or snowboard equipment that has come straight out of the wrapper moments before its delivery to you, then you can upgrade from Platinum to Brand New Equipment for an additional fee. Please contact us for more information.

Do I need all my group members details before I order?

When you add packages to your order you are able to enter details such as height, shoe size, weight, head size, skill level and preferred terrain for each member of your group. If you don't have those details available for everyone don't worry, you can still go ahead and book your equipment, just send us an email with the details if and when you have them. Failing that we can still organise everything on your arrival.

We supply equipment that best suits our clients needs and at the very least fits properly! Every bit of information we have will help to get you out on the slopes as quickly as possible.

How can I see and compare package prices?

There are links on the Home page and the Rent Equipment page that take you to the price table so you can compare the costs of the packages and daily rates. Or simply click here to view discounted prices.

Are there any age restrictions on child packages?

The child packages are aimed at children who are 12 and under. In general we have found that any child that is 13 and over, generally use adult equipment due to their height, weight and shoe size, because of such, they are charged as adults. However if you are in a group or have a couple of kids please contact us and we'll work out a deal for you.

If your child is under 6 please let us know as we will certainly reduce the price for you.

How do I obtain the rate for a certain number of days that hasn't been displayed?

We will happily hire you equipment for any length of time. We have only displayed prices for 1 to 10 days as a guide. Please contact us with your requirements and we'll get back to you with a quote. The longer you hire the equipment the cheaper the daily rate becomes.

Is there any difference in cost between skiing and snowboarding?

There is no difference in cost between the two. You are welcome to change between skis or snowboards during your stay at no extra cost. Just come to the shop and we'll organise what you need.

Can I reserve a specific snowboard/pair of skis?

This is no problem at all. If you want a specific ski, snowboard or set of boots please enter the details in the 'Anything else' field on the second page of the pop-up we'll do our best to reserve it for you. If we don't have the exact model in stock at the time we will give you a like for like model from another brand or upgrade you for free.

What time can I collect my equipment or have it delivered?

We are generally open from 7am till midnight at the weekends (far longer than any other shop in resort), so you can request a slot between these times.

How precise do the sizes need to be when filling out the forms?

When filling out information for a group we appreciate it's not always easy to be accurate. However the more precise you are the easy it is for us to bring the correct equipment. We will always carry spares to cater for any scenario but accurate information will help us to provide and quick and hassle free service. If you are booking in advance for children who will have grown by the time your holiday rolls around, please just send us an update (via email or phone) on their sizes a couple of days before your trip.

What happens if the boots you deliver aren't right?

This is never a problem, as we carry lots of sizes and brands in the shop and in the vans so we always make sure we get the perfect boot for your ability and foot shape. You can change boots at any point during your stay should you need to.

What happens if I have a problem with the rental equipment or just want to change it?

If this happens all you have to do is call us and we'll arrange a time to come back and deal with the problem and kit you out again, or you can simply come to the shop during our opening hours. We have several depots in Val d'Isere so it is very easy to visit you at your chalet with a change of equipment at a convenient time. Please call or email us as soon as you realise you would like to swap your equipment.

Will my rental equipment be fully serviced before I receive it?

Absolutely. This is what we pride ourselves in, giving our equipment a full service in our workshop, after every rental. The skis and snowboards receive a full tune and wax ensuring you receive the equipment in the best state possible for that specific week. Boots and helmets are dried, sanitised and deodorized after each use.

How do I pay for my equipment?

You can pay online through the website with your credit card or you can call us to pay by card or by bank transfer. We require a 25% prior to arrival to reserve the equipment. The balance can be paid on arrival in your chalet, online or in the shop.

How do I go about returning my equipment?

This is easy. We either arrange a time for us to collect from your accommodation or you drop by our shop whenever it suits you.

Do you provide any form of insurance for the equipment?

General wear and tear and minor damage is fully covered. The cost of this has already been included in the package cost, so there is no extra charge. We offer insurance for £2 a day which covers for half the cost of the equipment should anything happen. If you want to cover for loss or theft then there would be an small additional charge. However we have found in the last 8 years that most people are covered by their holiday insurance. If you do want to be fully covered you need to contact us directly for a quote.

What happens in the unlikely event equipment is lost or stolen?

The best thing to do is call us and we'll help you deal with the problem. Contacting the Police is essential if you wish to claim on your insurance or hope for the equipment to be returned. You are able to take out insurance with us for £2 a day, which covers half the cost of the equipment. To be fully covered you need to contact us for a quote.

I have my own equipment can you service my skis and snowboards?

We would be happy to service and repair your skis and snowboards. We have our own workshop and a team of technicians who have developed a very high reputation for superb quality servicing and repair work over the past 10 years. You can either bring your equipment to the shop and it will be serviced the same day or overnight, depending on your requirements, or we can collect and drop back your equipment to your chalet. Prices start from 10 euros.

Do you offer any special deals for certain clubs or age groups?

We are partnered with several organisations including Ski Club of Great Britain, BASI, various UK ski clubs, and HM Forces. If you belong to any of these organisations, or are a large group, a student, or over 65 or have children under 6 years old,  it is always better to contact us for a deal or discount.

To qualify for any preferential rates we are able to offer, it may be necessary to produce appropriate evidence of membership or proof of age.